Each day of the con­fer­ence focus­es on a dif­fer­ent theme. Join us for them all, or pick the days that inter­est you most.

Day two
Thursday, 24th May
Designing For People

Day Two is about tak­ing your cus­tomer expe­ri­ence to the next lev­el, by unlock­ing the pow­er of user cen­tred design. How do you keep on track with cur­rent trends whilst ensur­ing that peo­ple are at the cen­tre of the design process? From field research to ser­vice design, we’ll look at the best ways you and your team can devel­op pow­er­ful empa­thy with your users. We’re still putting the fin­ish­ing touch­es to our sched­ule so check back here for reg­u­lar updates.

Who to bring: Bring your researchers, ser­vice design­ers and CX team.

08:30 - 09:30


09:30 - 10:15
Side Projects
Jan Chipchase Jan Chipchase

Founder, Studio D

10:15 - 11:00
​ From UX To CX To Service Design
Kerry Bodine Kerry Bodine

Founder and CEO, Kerry Bodine and co

11:00 - 11:30

Morning Break

11:30 - 11:50
Trust Me: Building Trust with UX Design + Security
Ame Elliott Ame Elliott

Design Director, Simply Secure

11:50 - 12:10
Designing Calm Technology
Amber Case Amber Case

Author, Calm Technology

12:15 - 13:00
The future of public service design
Louise Downe Louise Downe

Head of Design for the UK Government, Cabinet Office and Digital Service

13:00 - 14:00


Afternoon Workshops - more to come
14:00 - 17:30
Studio 4
Articulating Design Decisions
Tom Greever Tom Greever

Author and UX Director, Bitovi

14:00 - 17:30
Studio 1
Designing Calm Technology
Amber Case Amber Case

Author, Calm Technology

14:00 - 17:30
Studio 2
Design for What's Next
Josh Clark Josh Clark

Founder, Big Medium

14:00 - 17:30
Studio 11
Journey Mapping
Kerry Bodine Kerry Bodine

Founder and CEO, Kerry Bodine and co

14:00 - 17:30
Glass Meeting Room
Measure UX Impact: Metrics Beyond CTRs - Sponsored by Google
Angela Hoelzenbein Angela Hoelzenbein

Quantitative UX Researcher, Google

Franziska Haemmerle Franziska Haemmerle

Senior UX Researcher, Google

14:00 - 17:30
Studio 10
Shaping you: now and next
Jason Mesut Jason Mesut

Founder, Resonant Design and Innovation

Evening Events
17:30 - 20:00

Seb Lee-Delisle - Hacked on Classics

A live show from award-winning digital artist Seb Lee-Delisle comes to UX London - the show is a celebration of all things digital and aimed at anyone (who loves technology.) The inner workings of classic retro gadgets will be revealed, including Nintendo light guns, Casio keyboards and the cathode ray tube televisions that once dominated living rooms. Using his considerable technical prowess, Lee-Delisle will take these classic machines, strip them down, and give them an extreme make-over with cutting edge technology like super-bright LEDs and lasers. Maybe you can stick around and play Seb’s updated version of Laser Duck! And maybe there will be prizes for the highest score! Also, a few years ago Clearleft decided to do their own brews for events. We call ourselves Beerleft and for UX London we’re having not one, but two brews for you to enjoy - there may or may not be a gin bar (there will) and heck, we’ll throw in some nibbles for the fun of it!